Shipping & Delivery Policy
Indian Institute of Cosmetology Trichology & Nutrition Private Limited (IICTN)
Effective Date: 19 May 2026
1. Nature of Services
IICTN is an education and training institute. The “services” rendered by IICTN to a paying applicant are predominantly intangible and include access to live online classes, recorded sessions, course study material (digital and/or printed), practical sessions at our centre, examinations, and issuance of certificates. This policy explains the timelines and mode of delivery for each of these.
2. Digital Delivery (Primary Delivery Mode)
| Item | Delivery Mode | Timeline (after successful payment) |
|---|---|---|
| Payment confirmation & receipt | Email + on-screen confirmation | Instant (within a few minutes) |
| GST tax invoice | Email (PDF) | Within 2 working days |
| Welcome kit & admission letter | Within 3 working days of document verification | |
| Login credentials for online classroom | Email + SMS | Within 3 working days of admission confirmation |
| Semester-wise study material (digital) | WhatsApp group / Email / LMS portal | Within 7 working days of full fee payment for the course (as per Admission Terms §5(a)) |
| Class schedule | WhatsApp / Email / Notice on portal | Promulgated in due course by IICTN / SPDT College |
3. Physical Shipping (Where Applicable)
Where the course package includes physical items (printed study material, course kits, practical-use products supplied by the Institute), shipping is undertaken as follows:
| Destination | Courier Partner | Estimated Delivery | Shipping Charges |
|---|---|---|---|
| Within Mumbai | Reputed courier or in-person pickup | 3 – 5 working days | Included in course fee unless separately stated |
| Rest of Maharashtra | Indian Post / BlueDart / Delhivery (or equivalent) | 5 – 8 working days | As communicated in the admission package |
| Rest of India | Indian Post / BlueDart / Delhivery (or equivalent) | 7 – 14 working days | As communicated in the admission package |
| International | India Post International / DHL / FedEx (as available) | 14 – 30 working days | At actuals, payable by the applicant |
Shipping timelines are indicative and may vary owing to factors outside IICTN’s control such as courier disruptions, holidays, strikes, lockdowns, weather and force majeure events.
4. Tracking
Where applicable, the courier tracking number is shared with the applicant by email/SMS once the consignment is handed over to the courier partner. The applicant can track the consignment directly on the courier partner’s website. IICTN’s responsibility ends once the consignment is handed over to a reputed courier in good condition.
5. Address Accuracy
The applicant is solely responsible for providing the correct and complete delivery address, including PIN code and contact mobile number, at the time of admission. IICTN shall not be responsible for non-delivery, delayed delivery or re-delivery charges arising from incorrect or incomplete address details supplied by the applicant. Re-shipment, if required, will be charged at actuals.
6. Damaged or Missing Items in Physical Shipment
If an applicant receives a physical shipment that is visibly damaged or has missing items, they must:
- Refuse the delivery, OR accept with a written remark on the courier’s POD slip.
- Photograph the outer packaging and the damaged items.
- Notify info@iictn.org within 48 hours of receipt, attaching photographs and the POD slip.
On verification, IICTN will arrange replacement of damaged items at no additional cost. Claims raised after 48 hours of delivery shall not be entertained.
7. No Cancellation of Shipped/Delivered Items
Once digital content has been delivered (i.e. login credentials issued, study material shared, or any class accessed) or physical items have been dispatched, the order shall be deemed completed. Such delivery shall be cared for as an irrevocable acceptance of the course/programme by the applicant, and no cancellation or refund shall be entertained, as further detailed in the Refund and Cancellation Policy.
8. Force Majeure
IICTN shall not be liable for any delay or failure in shipping or delivery caused by events beyond its reasonable control, including but not limited to acts of God, war, riots, pandemics, government restrictions, courier strikes, internet outages, or natural disasters.
9. Contact for Shipping / Delivery Queries
- Email: info@iictn.org
- Phone: +91 8369791736 (Mon–Sat, 10:00 AM – 6:00 PM IST)
- Address: 2nd Floor, 201, Shri Nityanand CHS Ltd, Swami Nityanand Marg, Near Gokhale Bridge, Andheri East, Mumbai – 400069
